We are looking at the way we contact you to take statements or gather other non-urgent information. To help us get our service right, we asked for your views about when you would like to be contacted.
A big thank you to everyone who took the time to complete our short survey.
We had 1,287 responses in total so thank you very much. Your help is much appreciated.
The results were:
Preferred earliest time for a call:
- 8am - 524
- 9am - 545
- 10am - 218
Preferred latest time for a call:
- 7pm - 329
- 8pm - 529
- 9pm - 429
As a result of your feedback we will now recommend that 9am will be the earliest and 8pm will be the latest time we call you to take a non-urgent statement.
Thanks again for your help.